About Providor:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.
As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the role:
Reporting into the Smart Support Team Leader, the Smart Support Assistant supports the Engineers with regards to commissioning issues.
Key Responsibilities:
Answering inbound telephone calls from engineers and problem-solving regarding Commissioning Meters in a professional manner,
Be able to Build a good rapport with a range of people,
Be adaptable to working within other teams,
Ensuring Data Protection Regulations are adhered to,
General database administration,
Deliver exceptional customer service,
Achieving and maintaining SLA’s within the centre,
Working towards KPI’s,
Ad-hoc project work as required
Benefits
Employer contributed pension scheme
Employee Assistance Programme with 24 hours telephone and online access,
29 days annual leave (Inc. statutory bank holidays)
Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
Life assurance
Breakfast Club
Social Events
The Individual:
Good geographical knowledge,
Excellent communication skills both written and verbal,
A good telephone manner and the ability to easily explain the commissioning process,
The ability to record information with a high degree of accuracy,
A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time. Probably gained within a call centre environment,
Be self-disciplined and self-motivating,
Office experience
Working Hours:
3 x week days – 10am 7pm (can be slightly flexible on hours)
Saturday – 8am-5pm
32 hours
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