About Providor:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.
As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the Role:
As a Smart Metering planner you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by inbound and outbound calling activity.
Specific Roles and Responsibilities:
* Conduct outbound calls to customers to arrange smart meter installations.
* Perform data entry and retrieve information using a bespoke database.
* Handle customer inquiries and provide timely service updates.
* Adhere to compliance standards and company guidelines.
* Manage customer communication through email, including sending and responding to inquiries.
* Carry out any other reasonable duties as required by the company.
* Apply company values in all day to day activities.
Working Hours:
9AM – 5PM Monday to Friday or 11AM – 7PM Monday to Friday.
Please be advised that this is a fixed term contract position until the end of February 2025 however, this may be extended or lead to a permanent job.
Salary
£22,523.00 per annum
Plus, a discretionary bonus of up to £200 per month on successful achievement of monthly KPI’s.
The Individual:
* Previous experience of inputting/updating databases.
* Highly articulate with a clear telephone manner.
* Good IT skills with knowledge of Microsoft Word, Excel and Outlook.
* Good work ethic, highly self-motivated, and positive.
* Ability to organise and manage own workload.
* Previous experience working in renewable energy is desirable
* Personable with excellent communication skills.
* Ability to work to deadlines, delivery of targets for self and others.
* Strong team player